FAQs
Whether you have a question about shipping, products, personalisation or our policies, you're in the right place.
Delivery & Shipping
DO YOU OFFER SAME-DAY DISPATCH?
Yep! Order before 2pm and we'll get your Goody Bag on its way the same working day. Orders placed after 2pm will head out on the next working day.
DOES SHIPPING CHANGE DURING BUSY SEASONS?
Sometimes, during our really busy gifting seasons, we may need an extra little bit of time to get everything out the door properly. If anything changes, we'll let you know clearly on the website.
DO YOU SHIP INTERNATIONALLY?
Not just yet — for now, our Goody Bags are staying in New Zealand. 🇳🇿
HOW LONG DOES STANDARD SHIPPING TAKE?
Most urban deliveries take around 1–2 working days. Rural deliveries can take a little longer, as your gift is handed over to rural delivery for the final part of its journey. For all the details, including dispatch times and delivery information, read our full Shipping Policy here.
DO YOU OFFER OVERNIGHT SHIPPING?
Yes — overnight shipping is available for eligible South Island addresses. If it's available for where you're sending your Goody Bag, you'll see the option at checkout.
DO YOU OFFER SATURDAY DELIVERY?
Yes! Saturday delivery is available. If your address qualifies, you'll see the option at checkout.
HOW MUCH DOES SHIPPING COST?
North IslandStandard shipping $12.90
Rural delivery $19.90
Saturday delivery (including rural) $27.90
South Island Standard shipping $16.90
Rural delivery $23.90
Overnight shipping (where available) $31.90
The good bit: shipping is free to one New Zealand address on orders over $150. 🎁
For full delivery details, read our Shipping Policy here.
DO YOU OFFER FREE SHIPPING?
We do! Orders over $150 going to one New Zealand address receive free nationwide shipping. It'll be applied automatically at checkout — you don't need to do a thing. For all the details, read our Shipping Policy here.
CAN I ADD SPECIAL DELIVERY INSTRUCTIONS?
Absolutely. Pop any helpful delivery instructions into the notes at checkout and we'll add them to the courier label where possible.
WHAT HAPPENS IF MY DELIVERY IS DELAYED?
Courier delays are frustrating — especially when there's a lovely Goody Bag waiting at the other end. If your order seems to be taking longer than expected, get in touch by emailing us hello@mygoodybag.co.nz and we'll do what we can to help. For more delivery information, read our Shipping Policy here.
CAN I CHANGE THE DELIVERY ADDRESS AFTER ORDERING?
Made a last-minute address change? It happens. Email us hello@mygoodybag.co.nz as soon as you can. If your Goody Bag is still with us, we'll update the address. If it's already on its way, we'll do our best to help with the courier.
DOES MY GIFT REQUIRE A SIGNATURE?
Our gifts are sent without a signature required as standard. If you'd prefer a signature, leave us a note at checkout and we'll do our best to arrange it.
WHAT HAPPENS IF MY PARCEL IS RETURNED TO MY GOODY BAG?
This usually happens when an address is incorrect or out of date. If your Goody Bag needs to be sent again, an additional courier charge may apply. We'll let you know what needs to happen before anything is resent.
MY TRACKING SAYS DELIVERED, BUT THE RECIPIENT HASN'T RECEIVED THEIR GIFT. WHAT SHOULD I DO?
If it's going to a rural address, give it another 1–2 working days — parcels can sometimes be marked as delivered before the final part of rural delivery. Otherwise, send us your order number and we'll look into it with the courier.
CAN YOU HOLD MY ORDER FOR A FUTURE DELIVERY DATE?
Yes! Let us know your preferred date in the notes at checkout and we'll do our best to dispatch your Goody Bag at the right time. Just a heads-up: courier delivery dates themselves can't be guaranteed.
WHAT ARE YOUR SHIPPING HOURS?
Our usual dispatch hours are 9am–4pm on weekdays.
CAN I TRACK MY ORDER?
Yes! Once your Goody Bag has been dispatched, you'll receive an email with your tracking details so you can keep an eye on its journey. 👀
ORDERing
WILL THE RECIPIENT RECEIVE A RECEIPT OR INVOICE?
Nope. Nothing ruins the mystery quite like finding the receipt in the gift, so we leave invoices and packing slips out unless you specifically ask us to include one.
WHAT HAPPENS IF I DON'T INCLUDE A PERSONALISED MESSAGE?
Your complimentary card will be included blank. Which means your gift will be a complete surprise… including who it came from. 😅
HOW ARE GIFTS IDENTIFIED IF I'M SENDING MULTIPLE GIFTS TO THE SAME ADDRESS?
If you're sending more than one Goody Bag to the same place, make sure each personalised message includes the recipient's name. We'll make sure they're easy to identify — because nobody wants to accidentally open someone else's goodies.
CAN I INCLUDE A PERSONALISED NOTE?
Yes please! Add your message when ordering and we'll handwrite it inside your chosen card. If you don't choose a Designer Card, we'll use our complimentary card.
ARE PERSONALISED MESSAGES HANDWRITTEN?
They are! Every personalised message is handwritten by us. A little more personal than a printed label, we think.
CAN I CUSTOMISE A GOODY BAG?
There are a few ways to make your Goody Bag feel extra personal. Choose one of our personalised gifts, add some extras, add a bottle or include a Photobomb. Got something else in mind? Flick us an email to hello@mygoodybag.co.nz and we'll see what we can do.
CAN I SEND GIFTS TO MULTIPLE ADDRESSES?
Absolutely! If you're sending gifts to lots of lovely people in different places, download our Bulk Order Form here and complete it with the recipient and delivery details. We'll take it from there.
CAN I COLLECT MY ORDER FROM THE GIFTING STUDIO?
Unfortunately not. Because of our liquor licensing requirements, we're unable to offer customer collections from the gifting studio. If you're local, though, flick us an email to hello@mygoodybag.co.nz and we can talk through delivery options.
returns & Refunds
CAN I EXCHANGE AN ITEM?
We don't offer direct exchanges. If your item is eligible for return, you can return it for a refund and place a new order for the item you'd prefer. To check whether your item is eligible, read our full Refund Policy here.
CAN I RETURN A GIFT BECAUSE I'VE CHANGED MY MIND?
Some items can be returned within 14 days, but not everything is eligible. Personalised and custom-made items, food and perishable goods, personal care products, sale or clearance items and gift cards can't be returned simply because you've changed your mind. For the full details, read our Refund Policy here.
WHO PAYS FOR RETURN SHIPPING?
For a change-of-mind return, return shipping is your responsibility. If something is faulty, damaged or incorrect, that's a different story — we'll cover the reasonable return shipping costs. For the full return process, read our Refund Policy here.
WHAT IF MY ORDER ARRIVES FAULTY, DAMAGED OR INCORRECT?
Oh no — that's definitely something we want to know about. Please contact us as soon as possible and include your order number and clear photos of the item and packaging where you can. We'll review what happened and work towards putting things right. For more information, read our Refund Policy here.
HOW LONG DOES A REFUND TAKE?
Once an approved return has been received and inspected, we'll let you know the outcome. Approved refunds are processed back to the original payment method within 10 business days of approval. Your bank may take a little longer to show it. For the full details, read our Refund Policy here.
Food, Allergens & Products
Do your products contain allergens?
Some items may contain common allergens such as nuts, dairy or gluten. Product descriptions note this where possible — or email us to check.
Can I customise or personalise products?
Yes, where offered. Personalised items are made especially for you, so please check details & spelling carefully before placing your order.
Collaborations, Careers & General
Do you collaborate with brands or creators?
We love discovering great products and creative partnerships. Email hello@mygoodybag.co.nz with your collab idea.
How do I become a Gifting Guru with My Goody Bag?
If you love gifting and want to work with us, email your CV to hello@mygoodybag.co.nz.
We recruit our Christmas Crew in August/September each year.
How can I contact you?
Easy — email hello@mygoodybag.co.nz and we’ll get back to you within 1 business day.
Need something special?
We love special. Email hello@mygoodybag.co.nz with your idea. Or contact us.
My question isn't answered here what should I do?
Please contact us, we would love to help you out.
