Substitution Policy
At My Goody Bag, we put a lot of love into curating every gift. While we always aim to include each product exactly as shown, sometimes an item, colour, size, or packaging decides to sell out before we’re ready to say goodbye.
Thoughtful Swaps (The Good Kind)
If a product in your Goody Bag becomes unavailable, we may substitute it with another item of equal or greater value. Any swap will be carefully chosen to match the vibe, theme and overall joy of the Goody Bag you’ve selected.
Substitutions may include changes to:
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Brand or design
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Colour or pattern
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Size or packaging
No downgrades here — if we swap it, it’ll be just as good (if not better).
What You See vs What You Get
Some items shown in our photos (think straws, ramekins, trays, glassware or styling props) are there to make things look extra pretty. These are not included, unless clearly stated in the product description.
The Fine Print (But Friendly)
Where possible, we may let you know about significant substitutions before your Goody Bag heads out the door. By placing an order, you’re happy for us to make substitutions as outlined above.
And just so you know — nothing in this policy affects your rights under the Consumer Guarantees Act 1993 (NZ).
Got Preferences? Tell Us!
If you’ve got strong feelings about colours, flavours, or would prefer we avoid certain substitutions, flick us a message before you place your order and we’ll do our best to make it happen.