Delivery & Shipping
How much does shipping cost?
- FREE NZ Nationwide Shipping on Orders $150+
- North Island Standard Shipping (Excluding Rural & Sat Delivery) - $12.90
- North Island Rural Shipping (Excluding Saturday) - $19.90
- North Island Saturday Delivery Shipping (Including Rural) - $27.90
- South Island Standard Shipping (Excluding Rural) - $16.90
- South Island Rural Shipping - $23.90
Do you offer express shipping?
Express options are available to certain locations. If you require something extra special please email hello@mygoodybag.co.nz and we’ll see what’s possible….the more notice the better!
How long does delivery take?
Orders are processed within 1–3 business days (excluding weekends and public holidays). Delivery times vary depending on your location. Please see our Delivery Page for charges/location details.
Pickups & Stores
Do you have a physical store?
No - My Goody Bag is proudly online-only.
Can I collect my order instead of shipping?
Local pickup may be available at checkout. You’ll receive an email once your order is ready.
Returns, Exchanges & Refunds
Change-of-Mind Returns
We offer a 14-day change-of-mind return period, starting from the date you receive your order.
To be eligible for a change-of-mind return:
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Items must be unused, unworn, and in the same condition as received
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Items must be returned in their original packaging where reasonably possible
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Proof of purchase is required
Please note: Change-of-mind returns are not available for personalised items, food items, sale items, or gift cards (see Non-Returnable Items below).
Customers are responsible for return shipping costs for change-of-mind returns.
Exchanges
We do not offer direct exchanges.
The fastest way to receive a different item (where eligible) is to return the original item for a refund and place a new order.
Personalised, food, and sale items are not eligible for exchange unless faulty.
Refunds
Once your return is received and inspected, we will notify you of the outcome.
If approved:
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Refunds are issued to the original payment method
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Refunds are processed within 10 business days of approval
Please allow additional time for your bank or card provider to process the refund.
If more than 10 business days have passed since your refund was approved, please contact us at hello@mygoodybag.co.nz.
Non‑Returnable Items (Change of Mind)
The following items are not eligible for change-of-mind returns:
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Personalised or custom-made items
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Food and perishable goods
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Personal care or beauty products
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Sale or clearance items
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Gift cards
This does not limit your rights under the Consumer Guarantees Act 1993.
Faulty, Damaged or Incorrect Items
Please inspect your order upon delivery and contact us as soon as reasonably possible if your item is faulty, damaged, or incorrect.
Where goods do not meet the guarantees under the Consumer Guarantees Act 1993, we will provide an appropriate remedy, which may include a repair, replacement, or refund.
For faulty, damaged, or incorrect items:
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Return shipping costs will be covered by us
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Original packaging is not required where this is unreasonable
Personalised & Custom Items
Many of our products are custom-made or personalised, including gift bundles containing personalised cards, name tags, or custom packaging.
Because these items are made specifically for you:
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Personalised and custom items cannot be returned or exchanged for change of mind
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This does not affect your rights if the item is faulty, damaged, or not as described
Please ensure all personalisation details are correct at checkout, as we are unable to amend or replace items due to customer-supplied errors.
Food & Perishable Items
Some My Goody Bag products contain food or perishable items.
For hygiene and safety reasons:
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Food and perishable items are not eligible for change-of-mind returns
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If a food item is damaged, incorrect, or unsafe on arrival, please contact us immediately so we can arrange a suitable remedy
How to Start a Return
To request a return, please contact us at hello@mygoodybag.co.nz within the applicable return period.
Approved returns must be sent to:
The Goody Bag Company
Shed 1, 174 Brookvale Road
Havelock North, Hawke’s Bay 4180
New Zealand
Returns sent without prior approval will not be accepted.
If your return is approved, we will provide instructions on how and where to send your item. Delivery timeframes may vary, particularly for rural returns.
Contact us if you have any questions.